This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in Australian privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. This Privacy Policy explains how we collect, use, and protect your data when you visit our website brightfoxadhd.au, use our coaching services, or interact with us in any way.

By using our website or services, you agree to this Privacy Policy.

What personal information do we collect from the people who visit our website?

We may collect the following types of information:

a. Personal Information

When you register, book a session, or contact us, we may collect:

• Full name

• Email address

• Phone number

• Billing and payment details

• Coaching goals, preferences, or notes you share with us

b. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent on the site

• Cookies and tracking technologies

When do we collect information?

We collect information from you when you fill out a form or enter information on our site.

How do we use your information?

We use your information to:

• Provide and personalise coaching services

• Process payments and manage appointments

• Communicate with you (emails, reminders, updates)

• Improve our website and offerings

• Comply with legal and financial obligations

• Send you promotional or educational content (with your consent)

• To follow up with you after correspondence (email inquiries)

How do we protect your information?

We take data protection seriously. Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is stored securely using encryption, access controls, and industry-standard safeguards to prevent unauthorised access, alteration, or disclosure.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enable the site's or service provider's systems to recognise your browser and capture and remember certain information. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Improve your browsing experience

• Analyse site performance

• Remember preferences and logins

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advanced notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. 
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

We do not include or offer third-party products or services on our website.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. 
We use Google Analytics on our website.

Google Analytics is a web analytics service provided by Google LLC (“Google”) that helps us track and analyse website traffic and user interactions.
Google Analytics uses cookies and similar technologies to collect data about visitors’ behavior on our site.

When you visit brightfoxadhd.au, Google Analytics automatically collects certain information, including:

• The pages you visit and how long you spend on them

• Your browser type and device type (e.g., desktop or mobile)

• Your IP address (which may be anonymized)

• The website that referred you to us (if applicable)

• General geographic location (e.g., city or region)

• Technical data about your browsing session

This information helps us understand overall traffic patterns, improve our website, and provide a better user experience.
We do not use this data to personally identify individuals.

For more information about how Google uses data, please visit:
👉 https://policies.google.com/technologies/partner-sites

Opting out:
You can choose to:

• Disable cookies in your browser settings, or

• Opt out of Google Analytics tracking by installing Google’s browser add-on:
  👉 https://tools.google.com/dlpage/gaoptout

Data Retention

We retain your information only as long as necessary to:

• Provide our services

• Comply with legal, tax, or business requirements
  You may request the deletion of your personal data at any time

 You may have the right to:

• Access, update, or delete your personal data

• Withdraw consent for marketing communications

To exercise your rights, contact us at lauren@brightfoxadhd.au

Coaching Policies

Bright Fox ADHD Coaching is committed to protecting your privacy and personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We collect, use, and disclose your personal information responsibly to provide you with effective coaching services and tailored support. Our practices ensure transparency regarding:

• Information Collection: What information we gather (e.g., contact details, session notes, progress reports).

• Purpose of Use: Why we need this information (e.g., scheduling sessions, personalizing coaching plans, communicating with you).

• Confidentiality: How we securely store and protect your data using industry-standard measures.

• Your Rights: Your ability to access, update, or request the deletion of your personal information at any time.

We are transparent about our information handling practices and will happily address any privacy concerns.

The Coaching Policies are detailed in the Welcome Packet, which is emailed to clients following their exploratory booking. This packet includes the Coaching Agreement, which all clients are required to sign, thereby agreeing to the policies outlined. The agreement outlines all Bright Fox ADHD Coaching policies, procedures, and relevant information.

PLEASE NOTE: for GDPR (General Data Protection Regulation) with UK clients, Bright Fox takes all notes on paper to be destroyed at the completion of a session and never stored. Only the Coaching Agreement is retained for contractual consent purposes. UK client information is never shared with third parties.

All Client Information is destroyed and shared at the client's request. Client information is stored for 2 years, unless requested to be destroyed by the client when coaching ceases.

Children’s Privacy

Our services are not intended to be booked by individuals who are under 18 years of age.
We do not knowingly collect personal data from minors.
If you believe a child has provided us with personal information, please contact us immediately.

Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated effective date.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

Safety Beach, Victoria 3936
Australia
w: brightfoxadhd.au
e: lauren@brightfoxadhd.au

ACN: 651 115 749
ABN: 65 651 115 749

Last Edited on 20 Oct 2025